CONSUMER PROTECTION ANALYSIS AND INVESTIGATION
Afghanistan is a country in transition. It has recorded some major achievements in recent years, such as rapid economic growth, relatively low inflation, better public financial management, and gains in basic health and education. Key social indicators, including life expectancy and maternal mortality, have improved markedly, and women are participating more in the economy. Yet in other respects, particularly governance and institution building, the country has fared less well, and many indicators have worsened in recent years.
In the course of becoming a functioning market economy, Afghanistan has to establish consumer protection laws and ensure effective protection of consumer rights. The Government lacked the policy, legal framework, mechanisms and processes to safeguard consumers against low quality, sub-standard and over-priced products.
There was little to identify and respond to infringements of consumer rights, such as the sale of dangerous or sub-standard products, or false claims relating to products and services in the market place. It is generally believed that successful implementation of consumer protection policy and fair competition promotes good governance and strengthens democracy.
To cope with these challenges, the Competition Promotion and Consumer Protection Department (CPCPD) of the Ministry of Commerce and Industry (MoCI) requested the assistance of international experts to draft bylaws and regulations, establish systems and protocols for investigation and analysis of infringement of consumer rights, develop and support the creation and functioning of a database to be used by CPCPD and develop training programs and a manual for CPCPD staff on established regulations.
ADR Center was selected to work closely with the CPCPD department of the MoCI in order to establish the functional structure and build the necessary capacity for the protection of consumers.