Outline
KEY LEARNING POINTS
Becoming and effective and internationally accredited civil and commercial mediator
The opportunity to have regular interactions with mediators from all over the world is a priceless privilege, and perhaps even a prerequisite to be able to train effectively in a multidisciplinary field such as mediation and conflict management.
As key component of most ADR international projects, this course is intensive and structured so that participants can immediately apply the strategies and techniques essential to achieving significant results in mediations.
Moreover, this course aims at providing participants the best and latest know-how, in order to become successful mediators with international accreditation, being ADR Center internationally recognized as the standard of excellence in mediator qualification.
DURATION
5 days
DAY 1
- Introduction to mediation and ADR, exercise
- Basic concepts
- Case study 1
- Exercise interest based negotiation
- Stages of the mediation process
- Initial contact phase and intake, exercise
DAY 2
- Stage 1: Opening statement
- Stage 2: Exploration/exchange
- Role play and demonstration
- Psychological concepts
- Mediator styles, demonstration
- Techniques and interventions, exercise
DAY 3
- Role play: opening till exploration/exchange
- Escalation of conflicts and methods for de-escalation
- Stage 3: Generating options and negotiating the solutions
- Brainstorming exercise on marketing of mediation services
- Role play: opening till negotiating the solutions
DAY 4
- Interventions according to conflict causes
- Plenary exercise/demonstration on techniqes, interventions and (ethical) dilemmas
- Stage 4: Finalizing and closure
- SMART agreements
- Exercise: do the right thing
- Role play
- Referral, court connected mediation and mediation advocacy
DAY 5
- Dealing with emotions and power imbalances
- Role play
- Plenary exercise on techniqes, interventions (depending on time)
- Role play
- Special interest topic(s).